In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Individuals (the Law), which aims to protect the personal information provided by each person (the Information), Viajes Turquesa del Caribe Mexicano, S.A. de C.V. (hereinafter, "Lomas Travel") makes the following Privacy Notice available to you.
Viajes Turquesa del Caribe Mexicano, S.A. de C.V. with address at Calle de Acceso L28, Manzana 16 Lote 37 Supermanzana 309, Cancún, Quintana Roo, Mexico, Postal Code 77560.
The person responsible for data protection is the Web Development Department, located at the same address, it can be contacted at the following email: webmaster@lomas-travel.com
Lomas Travel will request personally identifiable and non-sensitive information from the users of the services through our Internet Site and Call Center, for the purposes of processing, monitoring, updating, modifying, canceling and confirming services booked with Lomas Travel. The type of information that is requested from the users of the services includes, but is not limited to, name, electronic mail address (e-mail), address, postal code, date of birth, credit card information and information Important additional information for the reservation and payment process, data that is necessary to carry out the normal activity of the service. The information related to your credit card is used exclusively at the moment in which the services offered by Lomas Travel are contracted.
The owner of the data, when registering, grants his consent in a free, specific, informed and unequivocal way to provide the personal data that is required, with the understanding that if the user decides not to provide the mandatory information , it will not be able to access the services that actually require said information, however, it will be able to access all other services that do not require said Information. Lomas Travel in no case and under no circumstances stores sensitive personal data such as racial or ethnic origin, current state of health, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions, sexual preference, etc.
In addition, we collect the email addresses of those who communicate with us in this way, aggregate information on which pages you visit, as well as any other information that you voluntarily provide us, such as information about surveys or registrations on the site.
The information you provide as a user of our Internet Site may be used to: contact you in case of reservation changes, detect or prevent the commission of possible cybercrimes, to carry out customer surveys, manage the relationship with the client and improve the content of the Site, as well as for statistical purposes of our improvement in the service. In case you provide us with your telephone number, we will only contact you by this means in case of reservation changes or questions related to the payment process.
The personal information that you provide us as a user of our Internet Site and Call Center must be truthful and correspond to your current situation. Said information will be treated in accordance with the principles established in the legislation that incorporates this privacy notice.
Los datos personales podrán ser transferidos y/o compartidos a socios comerciales, afiliados, proveedores, instituciones financieras, bancarias y crediticias, sociedades subsidiarias, filiales, afiliadas y terceros, como lo son hoteles, arrendadoras, aerolíneas, proveedores de tours, etcétera, para fines de comercialización confirmar reservaciones y en general para dar cumplimiento a las obligaciones contraídas con el usuario o cliente.
Lomas Travel uses the most advanced technology and processes for the protection of the information provided by the holders of the personal data. This technology encrypts, encrypts, and prevents the interception of information provided via the Internet and the Call Center, including credit card and email addresses. Lomas Travel establishes and maintains administrative, technical and physical security measures that allow personal data to be protected against: damage, loss or alteration, destruction, or unauthorized use, access or treatment. The Lomas Travel Internet Site contains hyperlinks or hypertexts, advertisements, buttons and search tools on the world wide web that, when pressed or used by users, connect to other portals or Internet sites owned by third parties. Although in some cases these third-party sites or portals are framed with the navigation bar or the style and appearance of Lomas Travel, the Information that the User may provide through these sites or portals is not covered or contemplated. by this privacy notice and its management or use is not the responsibility of Lomas Travel, so we recommend our users to check the privacy notices and policies displayed or applicable to these sites or third-party portals.
We promise not to transfer your personal information to third parties without your consent, except for the exceptions provided for in article 37 of the Federal Law on Protection of Personal Data Held by Private Parties, as well as to carry out this transfer under the terms that fixes the law.
Article 37 of the Federal Law on Protection of Personal Data Held by Private Parties.
Article 37.- National or international data transfers may be carried out without the consent of the owner when any of the following occurs:
Lomas Travel is committed to respecting the privacy of all its clients, and in the case of this page, to all those who make their reservations online or through the Call Center. To ensure the security of your online operations, we use an SSL (Secure Socket Layer) certificate on our Website, which protects the data you send from your browser to our site and database. All information related to the transactions you make with your credit card is encrypted, thus safeguarding your privacy and security.
All information provided by clients to Lomas Travel, such as name, address, email, telephone and other information about the reservation during the online payment processes, will be treated strictly confidential, unless otherwise specify otherwise to customers.
The Lomas Travel data server will send data to the User's browser to be stored on the hard drive of his computer. This allows us to identify the computers used by Users when accessing our Portal. This process is known as the use of "cookies" or "IP addresses", through the use of "cookies" or "IP addresses". Through this process Lomas Travel can offer a more personalized service to its Users since it allows us, among other things, to publish advertising and promotional campaigns, measure the size of our audience and the flow of traffic in the different sites that the User visits. Through "cookies" or "IP addresses" users are not personally identified, but the public IP from which the user connects is identified.
As a user of the services provided by Lomas Travel, you have the right to access your personal data that you provide and the details of their treatment, as well as rectification and deletion in case they are inaccurate, incomplete or the user withdraws Your consent; cancel them when you consider that they are not required for any of the purposes indicated in this Privacy Notice, are being used for non-consensual purposes or the contractual or service relationship has ended, you may also oppose their treatment for specific purposes, limit them and even to the portability of your data.
The Law grants you four rights to exercise (ARCO Rights):
You have the right to revoke the consent granted for the processing of your personal data, in order to stop using them, likewise, you can revoke your consent to receive promotions and offers by telephone or by mail electronic.
To exercise your ARCO Rights or your right to revoke consent for the processing of your personal data, you must submit your respective request in writing and in Spanish, and you must send it to Lomas Travel through the following email : , or send your writing by mail, courier or hand delivery to the Web Development Department, located at Calle de Acceso L28, Manzana 16 Lote 37 Supermanzana 309, Cancún, Quintana Roo, Mexico, Postal Code 77560.
Your application document must indicate your full name with last names, attach a simple copy of your official identification, indicate your email or physical address that you designate for notifications and a contact telephone number. You can enter this information in the following link:
Lomas Travel reserves the right to modify or update all or part of the terms and conditions of this Privacy Notice, to attend to new legislation, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public on our Internet Site.
If the user considers that the protection of their personal data has been violated, they are free to go to the INAI.
This statement of Confidentiality / Privacy is subject to the terms and conditions of the Internet Site of Viajes Turquesa del Caribe Mexicano, S.A. de C.V. / https://www.lomastravel.com.mx/ described above, which constitutes a legal agreement between you as a user and Viajes Turquesa del Caribe Mexicano, S.A. de C.V.
If as a user you use the services of Viajes Turquesa del Caribe Mexicano, S.A. de C.V. and/or https://www.lomastravel.com.mx/ or provide us with your information, means that you have read, understood and agreed to the terms set forth above, in a free, specific, informed, and unequivocal manner.
